How Is a Booking Confirmed?
A form or a WhatsApp message is a request, not a booking. Your booking is confirmed only when we send a written confirmation stating the vehicle, the service, the price and the meeting details. You are responsible for the accuracy of the address and contact details you give us.
What Does the Price Include?
Prices are in euros and include VAT, tolls and parking. Rides are priced per vehicle and airport services per person. The waiting time stated in your confirmation is included. Journeys outside Istanbul are quoted separately and confirmed in writing.
How Do Booked Hours Work?
- The minimum booking is four hours.
- Your booked hours start at the agreed pick-up time.
- Your driver waits between stops within the booked hours at no extra charge.
- Extra time can be arranged on the day, subject to legal driving hours and the availability of the vehicle.
What Are the Rules on Luggage and Conduct?
- Luggage must not exceed the stated capacity of the vehicle; extra luggage may require a larger vehicle at a different price.
- Smoking is not permitted in any vehicle.
- Children must travel in an appropriate child seat, which we provide free of charge on request, subject to availability.
- A driver may end a journey without refund where passenger behaviour endangers safety.
What Is the Limit of Our Liability?
We are not liable for delays caused by force majeure, including extreme weather, road closures, strikes, security incidents or exceptional traffic. Our liability in all cases is limited to the value of the journey concerned, except where Turkish law imposes a higher standard.
How Do I Contact You?
Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti., Kaptanpaşa Mah. Reis Sk. No:33/8, Piyalepaşa, Beyoğlu 34440, İstanbul, Türkiye. Email info@istanbulmarhabaservice.com. Telephone and WhatsApp +90 533 770 29 14.